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Welcome to Ivry Street Medical Practice

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. 

Important Information

The practice has recently experienced an unprecedented increase in the number of new registrations, so to preserve the safety of our patients we're unable to accept new registrations at present. 

Demand: We continue to experience very high levels of demand through the day, currently 800 phone request on average daily. This add delays to the phone and appointment access. We are continuing to do our best to meet patient needs but we would also urge patients to make use of self care resources and alternative sources of health information where possible. We apologise for the inevitable delays that are being brought. We would ask patients not to email medical ailments but use the E -consult tool on the web site. Thank you for your patience at this unprecedented time.

If you are a visitor to the area you can access healthcare in an emergency as a temporary resident. 

Household members, and new babies of existing patients are still able to register. 

To find an alternative practice please go to www.nhs.uk/service-search/find-a-gp/ 

 

COVID 19 Vaccination

 

Ivry Street Medical Practice is delivering Covid-19 vaccinations in partnership with Barrack Lane Medical Centre.

Over 50s

If you are over 50, clinically vulnerable, or a carer, and have not recieved a vaccine, and are registered at:

  • Ivry Street Medical Practice
  • Chesterfield Drive Surgery
  • The Norwich Road Surgery
  • Deben Road Surgery
  • Derby Road Surgery (and Pinewood Surgery)
  • Barham & Claydon Surgery

then please call us to make a booking after 12 midday Tuesday-Friday. 

If you are registered at:

  • Barrack Lane Medical Centre (and Stoke Park Medical Centre)
  • Hawthorn Drive Surgery
  • Burlington Primary Care

Then please call your own practice to make a booking at Ivry Street. 

40-50 Year Olds

If you are between 40 and 50 please DO NOT call the practice as we are actively inviting patients from all surgeries for a vaccine as supply becomes available. We will get to you soon!

2nd Doses

Most patients are now being given a date automatically for dose 2. If you recieved a first dose more than 12 weeks ago please call us a soon as possible to book your 2nd dose. 

If you have reached 10 weeks then you can expect a call witin the next 7 days. If you don't, please get in touch.

Registering For Vaccination

You do not need to be a registered patient at Ivry Street to recieve your vaccination with us. 

Contacting Us About Your Vaccination

Please call 01473 254718, and select option 2. Please avoid calling before midday to help us keep the phone lines free for patients who need to book urgent medical appointments with the practice.

COVID Vaccination Passports / Certification

Your GP surgery is unable offer you a certification of Covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against Covid- 19.

You can, however find details of all your vaccinations on the NHS App : https://www.nhs.uk/nhs-service/online-services/nhs-app/

Proof of vaccination documents have not yet been developed and, as such, cannot be provided by your GP.

As soon as we have further information we will share it with you.

Telephone System

ALL calls into the practice are recorded for training and quality control purposes.

Retirements and New arrivals

After many years at Ivry st Dr L James has retired from General Practice and will be missed by staff and patients alike.  

The practice would like to welcom Dr N Ofiaeli to Ivry St.  Dr Ofiaeli will be availble Mondays and Tuesdays. 

WE DO RESPECTFULLY ASK YOU TO PLEASE WEAR A FACE COVERING WHEN IN THE SURGERY. THANK YOU

Opening Times

Please select a site

Practice Closures for GP training

The practice will be closed on the following afternoon for GP taining. Patients can still collect prescriptions however the phones will be redirected to GP+

 

 

Zero Tolerance

As an employer, the practice has a duty to care for the health and safety of its staff.  The practice also has a legal responsibility to provide a safe and secure working environment.  Therefore the practice is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress. 

Our practice staff are here to help you; our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to speak to the Practice Manager and he will be happy to address your concerns.  However, shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Examples of unacceptable standards of behaviour:

  • Verbal abuse or aggression
  • Offensive or threatening behaviour
  • Attending the practice premises under the influence of alcohol

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so. 

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. Coupled with this there a ongoing problems with recruiting GPs, practice nurses and other clinical staff and we appreciate that this can lead to increased levels of distress not only for the patients but for staff as well.  However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

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