Homepage

Welcome to Ivry Street Medical Practice

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. 

Important Information

There is currently a fault with the practice phone system.  This is a national issue afecting the carrier. We are working with the phone provider to restore services as soon as possible

 

New Appointment system

From 1st Sep we will be moving back to a pre covid appointment system. This will mean that a number of pre bookable appointments will become available. Patients can pre book either a telephone call or face to face appointment for non urgent issues. There will still be on the day emergancy appointments both telephone and face to face. We hope this will offer patients a greater choice in who they see and when they see them. In Mid September the ability to book appointments on line will also be re-initiated.

If you are a visitor to the area you can access healthcare in an emergency as a temporary resident. 

 

The week before and after Remembrance can be especially poignant.   Ivry St is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If you are affected and you wish to seek help, please come forward.

 

 

From the 19th Jul 2021 you will STILL be required to wear a mask while visiting the practice (unless medicaly excused)

Making the right choice
Appointments

COVID 19 Vaccination

 

Ivry Street Medical Practice is delivering Covid-19 vaccinations in partnership with Barrack Lane Medical Centre.

 

Eligability

We are pleased to be able to offer 1st or 2nd vaccination doses to anyone over the age of 18. 

Call 01473 254718 to make an appointment. 

2nd dose vaccinations can be offered from around 8 weeks after the first. 

Walk-In Vaccinations

We have walk in clinics available please call the surgery (option 5) to confirm days and times of Walk in Clinics

Registering For Vaccination

You do not need to be a registered patient at Ivry Street to recieve your vaccination with us. 

Contacting Us About Your Vaccination

Please call 01473 254718, and select option 2. Please avoid calling before 10am to help us keep the phone lines free for patients who need to book urgent medical appointments with the practice.

COVID Vaccination Passports / Certification

Your GP surgery is unable offer you a certification of Covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against Covid- 19.

You can, however find details of all your vaccinations on the NHS App : https://www.nhs.uk/nhs-service/online-services/nhs-app/

 

Telephone System

ALL calls into the practice are recorded for training and quality control purposes.

Opening Times

Please select a site

Practice Closures for GP training

The practice will be closed on the following afternoon for GP taining. Patients can still collect prescriptions however the phones will be redirected to GP+

 

 

Veterans

Suggestions and Complaints

Should you wish to make any suggestions on how we can improve our services, or wish to make a complaint please follow the link below

 

Suggestions & Complaints

Zero Tolerance

As an employer, the practice has a duty to care for the health and safety of its staff.  The practice also has a legal responsibility to provide a safe and secure working environment.  Therefore the practice is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress. 

Our practice staff are here to help you; our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to speak to the Practice Manager and he will be happy to address your concerns.  However, shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Examples of unacceptable standards of behaviour:

  • Verbal abuse or aggression
  • Offensive or threatening behaviour
  • Attending the practice premises under the influence of alcohol

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so. 

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. Coupled with this there a ongoing problems with recruiting GPs, practice nurses and other clinical staff and we appreciate that this can lead to increased levels of distress not only for the patients but for staff as well.  However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

Have Your Say

NHS Friends and Family