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Welcome to Ivry Street Medical Practice

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

 

WE DO RESPECTFULLY ASK YOU TO PLEASE WEAR A FACE COVERING WHEN IN THE SURGERY. THANK YOU

Opening Times

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Practice Closures for GP training

The practice will be closed on the following afternoon for GP taining. Patients can still collect prescriptions however the phones will be redirected to GP+

Thu 9th Jul 20 from 1300hrs

Wed 12th Aug 20 from 1300hrs

Zero Tolerance

As an employer, the practice has a duty to care for the health and safety of its staff.  The practice also has a legal responsibility to provide a safe and secure working environment.  Therefore the practice is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress. 

Our practice staff are here to help you; our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to speak to the Practice Manager and he will be happy to address your concerns.  However, shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Examples of unacceptable standards of behaviour:

  • Verbal abuse or aggression
  • Offensive or threatening behaviour
  • Attending the practice premises under the influence of alcohol

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so. 

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. Coupled with this there a ongoing problems with recruiting GPs, practice nurses and other clinical staff and we appreciate that this can lead to increased levels of distress not only for the patients but for staff as well.  However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

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