Consultations are by appointment only and can be booked in person or by telephoning during normal surgery hours (if telephoning please bear in mind that it is always busier in the morning). Please make a separate appointment for each person wishing to see the doctor.
A number of appointments are available on the day, some of which are only released in the afternoon. You can also book appointments up to 4 weeks in advance. It is the aim of the practice that you should be able to see a health care professional within 24 hours and a doctor within 48 hours.
We also offer extended hours for patients who commute or find it difficult to get to the surgery during normal hours. These slots are strictly for pre-booked appointments only Please be aware that during these times the practice phones are transfered over to the answerphone, as the out of hours prover is responsible for providing cover.
Children under the age of 16 are advised to have a responsible adult with them during a consultation.
Any patient requiring a chaperone should inform the receptionist on arrival or if possible at the time of booking the appointment.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses, of which we have four, are qualified to deal with many ailments and you may be seen more quickly. We are also pleased to be able to offer the enhanced services of a nurse prescriber who can deal with issues such as asthma, contraception and basic skin disorders.
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
GP+ Appointments (Extended Access)
Suffolk GP+ is for people who urgently need a doctor's appointment or are unable to attend their GP during normal surgery hours. Appointments can be made via the practice Reception during normal surgery hours. PLEASE NOTE: Patients cannot refer themselves to this service
This service is staffed by local Suffolk GP's and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service.
You will be given a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).